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A BPO Union Has Existed Since 2015. Most Agents Still Organize in the Chats.

Cebu and Manila call-center workers keep building support networks in group chats because the legal path to a recognized union rarely fits their contracts.

Carlo Cruz profile image
by Carlo Cruz
Call center agents wearing headsets working on laptops at a customer support team meeting.
Photo: Mikhail Nilov / Pexels
Carlo Cruz profile image
by Carlo Cruz

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